FAQS
HOW DO I PLACE AN ORDER?
Orders open every Friday at 5pm EST. Once orders are open, come back to the website and place an order. Orders will close on Sunday at 5pm or once sold out so be sure to place an order as early as possible.
WHERE IS THE PICKUP LOCATION?
Pickup is in Mineola, NY! The exact address and pickup details will be given once an order is placed.
HOW DO I ORDER BROWNIES/BLONDIES?
Brownies and blondies are not available for shipping. They can be ordered via Instagram DM @jubsbakery.
HOW LONG DOES IT TAKE TO GET MY COOKIES?
All shipping orders ship out via USPS on Mondays/Tuesdays of every week and can take 2-5 days depending on where you live.
All pickup orders will be ready by Monday at 12pm and can be picked up anytime after that!
HOW LONG DO THE COOKIES LAST?
The cookies can last up to a week at room temperature in their packaging or in an airtight container. They can also be stored in the freezer for up to 4 months and later reheated.
DO YOU ACCEPT RETURNS/REFUNDS?
All of the cookies and baked treats are nonrefundable and final sale. If you have any issues with your order, feel free to send an email to jubsbakery@gmail.com
WHAT IF MY PACKAGE IS MISSING?
Unfortunately, Jubs Bakery is not responsible for any missing, stolen, or damaged packages once it's been shipped out and out of our hands. We don't have any control over how or when they arrive to you. If you happen to come across any issues, you can contact USPS directly.
DO YOUR BAKED TREATS CONTAIN NUTS?
All cookies and baked treats are prepared and baked in a kitchen that also handles nuts, milk, dairy, eggs, and gluten. If you have any allergies, we don't recommend consuming any of the baked treats.